Corrective Action Module (CAM)

Even in the best extrusion plant, problems occur with shipped metal that must be resolved. The EPICS Corrective Action module helps you establish a positive response to these problems.

The module includes numerous features to use in a program of resolving customer complaints and eliminating future complaints:

• Generate and print a Return Material Authorization (RMA)
• Generate and print a Scrap Authorization document
• Easy entry of a replacement order for returned or scrapped material
• Method of highlighting a replacement workorder (bold heading, special fonts, etc.)
• Link to an EPICS Credit document, providing documentation for the credit
• One-click recall of Corrective Action history for any die, part, or customer

The EPICS Corrective Action Module was developed at the request of EPICS users.  Numerous extrusion personnel provided input during design sessions held at EPICS User Conferences.